The 6-inch phablet will replace the smaller Lumia 820 already in the hands of Delta on-board flight attendants, and will serve as their on-board manual and in-flight sales device, the company announced Monday.
Posted April 7, 2014 by Steve Evans
The 6-inch Windows Phone 8.1 powerhouse will replace the smaller Lumia 820 smartphone already in the hands of Delta on-board personnel. Photo Credit: Delta.
Delta Airlines announced on Monday it will be equipping approximately 20,000 flight attendants with Nokia Lumia 1520 phablets this fall. The 6-inch Windows Phone 8.1 powerhouse will replace the smaller Lumia 820 smartphone already in the hands of Delta on-board personnel which currently serves as their on-board manual and in-flight sales device.
"Delta continues to invest in the latest tools and resources for our flight attendants to provide exceptional service to our 165 million annual customers," said Joanne Smith, senior vice president of In-Flight Service, in a press release. "These state-of-the-art devices represent yet another example of the many technology innovations we're developing, and will be essential as Delta continues to further personalize the on board experience."
In addition to its current functionality, Delta plans on taking advantage of the Windows Phone 8.1 platform in the future to enable flight attendants to take customer meal orders, receive detailed information about their flight and provide information for personalized service, including customers' frequent flyer status and potential need for special services during flight.
"The phablet is a great foundation for future software applications that, in time, will allow our flight attendants to readily access customer preferences, previous travel experiences with Delta and worldwide connectivity to the company, enabling them to provide the more tailored experience many customers have come to expect," said Theresa Wise, senior vice president and chief information officer.
Distribution of the Lumia 1520 is expected to start in October with all flight attendants receiving the device by the end of the year. Delta says they expect to save more than $1 million annually in reduced fuel and printing costs by providing their on-board professionals electronic access to the more than 500 page, five pound on-board manual carried by every flight attendant.